Understanding Ranking and Responses Report

This Report tracks ratings, review volume, and response metrics to help businesses manage and improve their online presence.

What’s included in the report

⭐ Ratings and Reviews

Get a complete overview of how each location is performing based on customer feedback:

Total number of reviews
Sentiment breakdown (positive, neutral, negative)

Total number of reviews

Sentiment breakdown (positive, neutral, negative)

This section gives you a snapshot of how customers feel about each location.

📣 Response Rate

See how actively your team is engaging with customers. The report shows:

The percentage of reviews responded to
How engagement varies by location

The percentage of reviews responded to

How engagement varies by location

A high response rate reflects great customer care and builds stronger relationships.

⏱️ Response Time

This metric shows the average time (in days) your team takes to respond to reviews. Faster response times usually mean better customer experience and higher trust.

Filtering and sorting

You can filter the report by:

Date range
Brand
Location
Review source
Users

Date range

Brand

Location

Review source

Users

Use filters to focus on what matters most for your analysis.

💡 You can also sort your locations by clicking the column headers in the report.

Quickly view:

Top-performing locations
Areas that need improvement

Top-performing locations

Areas that need improvement

By using the Ranking and Responses Report in Localyser, you can identify performance trends, track engagement, and take actionable steps to improve customer satisfaction — one location at a time.