Understanding the Insights Report -Premium

This Report uses AI to analyze reviews and feedback, offering customizable filters and export options for deeper analysis and sharing.

Automatically categorizes feedback into topics like Delivery, Food, Service, Atmosphere, and Price
Identifies strengths and pain points using sentiment analysis
Offers filters and export options to tailor and share your insights

Automatically categorizes feedback into topics like Delivery, Food, Service, Atmosphere, and Price

Identifies strengths and pain points using sentiment analysis

Offers filters and export options to tailor and share your insights

AI-powered keyword recognition groups reviews into meaningful topics—so you can quickly see what’s working and what needs attention.

Use filters like:

Date range

Brand

Location

A spider web chart shows your performance in five key areas:

Delivery

Food

Service

Atmosphere

Price

Each area shows the percentage of positive vs. negative reviews.

📈 Secondary categories

Dive deeper into each primary area with an interactive bar chart. Click any bar to go directly to the related reviews.

Dive deeper into each primary area with an interactive bar chart. Click any bar to go directly to the related reviews.

☁️ Word clouds (positive & negative)

See what customers mention most—menu items, services, or experiences—sorted by sentiment.

Tip: You can enhance this by sharing your menu or keywords with us.

See what customers mention most—menu items, services, or experiences—sorted by sentiment.

Tip: You can enhance this by sharing your menu or keywords with us.

📉 Trend chart

Track how each category changes over time to spot improvements or shifts in customer perception.

Track how each category changes over time to spot improvements or shifts in customer perception.

This report gives you a clearer view of what your customers are saying—so you can make smarter decisions and continuously improve.