Managing Tickets from the Reviews Page

Managing Tickets from the Reviews Page

Your Customer Care feature is deeply integrated with your standard Reviews page, allowing you to escalate negative reviews into trackable tickets without switching tabs.

Updated over 2 weeks agoMohammad Shebli Table of contents

How to Access:

1. Navigate to the left-hand menu and click on Reviews.

Navigate to the left-hand menu and click on Reviews.

Review Ticket Shortcuts

• What it shows: A quick link connecting a review to its corresponding support ticket.

• Additional details: If a review generated a ticket, a green Ticket button will appear directly on the review. Clicking it opens a side panel showing the ticket details, priority, and current status without making you leave the page.

What it shows: A quick link connecting a review to its corresponding support ticket.

Additional details: If a review generated a ticket, a green Ticket button will appear directly on the review. Clicking it opens a side panel showing the ticket details, priority, and current status without making you leave the page.

Replying and Creating Tickets

• What it shows: Options to escalate a standard review into a ticket while responding to the customer.

• Additional details:

  • If a review didn't automatically generate a ticket, you can manually check the Create Customer care ticket box when typing your reply.

  • Add recovery form: If a customer left a negative review without contact details, click this button to insert a secure form into your reply. This allows the customer to provide their information so you can start the ticket resolution process properly.

What it shows: Options to escalate a standard review into a ticket while responding to the customer.

Additional details:

• If a review didn't automatically generate a ticket, you can manually check the Create Customer care ticket box when typing your reply.

If a review didn't automatically generate a ticket, you can manually check the Create Customer care ticket box when typing your reply.

• Add recovery form: If a customer left a negative review without contact details, click this button to insert a secure form into your reply. This allows the customer to provide their information so you can start the ticket resolution process properly.

Add recovery form: If a customer left a negative review without contact details, click this button to insert a secure form into your reply. This allows the customer to provide their information so you can start the ticket resolution process properly.

Related Articles How to Respond to Google & Facebook Reviews using Localyser How to respond to all other reviews from TripAdvisor, Zomato, Yelp and Booking.com Understanding Customer Care Configuring Customer Care Settings Resolving Customer Care Tickets Table of contents